What is the return method, and do I have to pay a return shipping charge？
There are two return methods,
① Return label (Return via USPS)
The 1st return label of each order is free (for US customers), and each additional return label for the same order costs $7.99 , which will be deducted from your refund.
If you are going to return multiple items from one order, please return them together using one Return label to avoid additional fees.
(Return by yourself with your own shipping method and at your own cost.)
1. You have 60 days from the purchase date to decide if an item is right for you. We’ll gladly accept unworn, unwashed, or any defective merchandise purchased on sosorellavintage.com for return. If you receive a damaged/defective item, please contact sosorellavintage Customer Service within 24 hours of receipt.
2. Please note that the following items cannot be returned: bodysuits, lingerie, swimwear, jewelry, personal & health care, beauty and accessories (except scarves, bags, and mermaid blankets).
3. Items with non-returnable marks and free gifts cannot be returned.
4. Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.
NOTE: Please be sure to double check your returns before shipping them out. We will not be held responsible for the return of non-sosorellavintage products .
How To Return
Steps are easy to follow:
How do I find the return label I generated?
Find the returned order in “My Orders” → Check your orders → Copy tracking number of item you want to return → Take picture of item and proof → Return order
Returns will be processed within 7 business days upon receipt of your package. The refund will be issued to your sosorellavintage Wallet or the original payment account per your request.
Returning shipping charges are non-refundable (we do not accept packages returned using C.O.D. delivery).
Note: The original shipping fee and insurance are non-refundable.
Unfortunately, due to the current situation, your refund will require an additional 3-5 days to process. Thank you for your patience and understanding.
Address: 4865 Fashion Square Mall, Saginaw, MI 48604
Email: [email protected]