Frequently Asked Questions

SHIPPING

How will I know if my order has shipped?

We’ll tell you! Once your order ships, the delivery method, estimated arrival date and other tracking details (if available) will be provided in your shipment confirmation email.

Do You Ship Internationally?

Unfortunately, currently we only ship withthin the US.

Are the shipping times guaranteed?

When you add an item to your basket, we’ll ask you to choose a shipping speed. We’ll then let you know the estimated arrival date for your item – and that’s something we stand by. Sometimes bad weather or carrier delays can throw a spanner in the works, but if your order doesn’t get to you on time, contact us and we’ll make it right.

PAYMENT

What Payment Methods Are Accepted?

We accept the following credit and debit cards: American Express Apple Pay Dinners Club Discover Elo Google Pay JCB Mastercard Paypal Shop pay Vemio Visa Once you select checkout, you will be transferred to our secure payment gateway, where you will be able to American Express, Apple Pay, Dinners Club, Discover, Elo, Google Pay, JCB, Mastercard, Paypal, Shop pay, Vemio, Visa.

Is Buying On-Line Safe?

We can guarantee that your information is safe and your money can be well protected until you receive your order, for more information please check our Privacy Policy.

Order & Retunrs

Why was my order canceled?

Every order is unique so reasons for cancellations and delays vary. We strive to keep merchandise status up-to-date but occasionally there are situations when an item may be out of stock and not evident until the fulfillment process. This can be due to damaged items, high order volume, etc. Your order may have been cancelled due to declined by our security verification system. They can be, but not limited to: -Quantity of items ordered -The address and telephone number you provided for your credit card account does not match what your bank has on file -You are shipping your order to an address other than your billing address.

I never received my order. What should I do?

If our site's tracking says your order was delivered but you still haven't received it, look up your tracking number on the USPS site for confirmation. If the carrier site's tracking also says your order was delivered, try checking with your neighbors and looking outside your home to see if it's hidden somewhere. If you can’t find it, email us with your original shipping address and an alternate shipping address so we can send a replacement. If the carrier site's tracking hasn't been updated for several days, email us with your original shipping address so we can look into it and send a replacement if necessary.

I forgot to add an item to my order or need to change my order. How do I do this?

Unfortunately, there is no way to add an item(s) or change items once your order is placed. If you contact us immediately after placing your order we may be able to cancel your order so that you can re-place a new order including your additional items. If this cancellation is unable to be made prior to processing you will need to place a new order for your additional item(s).

How Do I Track My Order?

Please check our email for tracking number and go to our website to track from Order Tracking section.

How Can I Return a Product?

You can contact us to get a FREE RETURN LABEL and follow our guidance or else we will not receive the return order.
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